Pengaruh Kualitas Pelayanan Terhadap Loyalitas Konsumen Pada Service Center Perusahaan Oppo Smartphone Di Surakarta

• Main Authors: PUTRA, VAVANDA PRAHATAMA (Author), , Imronudin, SE, MSi, Ph.D (Author)
• Format: Knjiga
• Izdano: 2017.
• Teme: Thesis; NonPeerReviewed
• Online dostop: Connect to this object online

The purpose of this study was to determine the effect of service quality consists of variable; tangible, reliability, responsiveness, assurance, and empathy to customer loyalty in the Service Center OPPO Smartphone in Surakarta. This type of research is quantitative, with a population of customers a...