Pengaruh Kualitas Pelayanan Kepuasan Pelanggan Terhadap Loyalitas Nasabah (Studi Kasus Di Bank Bri Surakarta )

• Asıl Yazarlar: DEWI, ARISTA (Yazar), , Drs. Sri Padmantyo, M.B.A (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: 2017.
• Konular: Thesis; NonPeerReviewed
• Online Erişim: Connect to this object online

The purpose of this study is to determine the effect of service quality and customer satisfaction to customer loyalty. This study used a sample of 150 respondents and the sample collection method using accidental sampling. The analytical tool used is multiple linear regression analysis T test analys...