Pengaruh Kualitas Pelayanan Kepuasan Pelanggan Terhadap Loyalitas Nasabah (Studi Kasus Di Bank Bri Surakarta )

• मुख्य लेखकों: DEWI, ARISTA (लेखक), , Drs. Sri Padmantyo, M.B.A (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: 2017.
• विषय: Thesis; NonPeerReviewed
• ऑनलाइन पहुंच: Connect to this object online

The purpose of this study is to determine the effect of service quality and customer satisfaction to customer loyalty. This study used a sample of 150 respondents and the sample collection method using accidental sampling. The analytical tool used is multiple linear regression analysis T test analys...