Analisis Pengaruh Service Recovery Terhadap Loyalitas elanggan Dalam Jasa Telepon Seluler( Studi Kasus Pada Indosat Im3 )
The objectives of this research is to examine the impact of service recovery toward trust, and customer loyalty. To look at the connection between service recovery and customer loyalty this research used justice perspective that included procedural justice, interactional justice and distributive jus...
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| Autores principales: | , |
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| Formato: | Libro |
| Publicado: |
2017.
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| Materias: | |
| Acceso en línea: | Connect to this object online |
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Connect to this object online3rd Floor Main Library
| Número de Clasificación: |
A1234.567 |
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| Copia 1 | Disponible |