Peningkatan Kualitas Jasa Menggunakan Metode Quality Function Deployment (QFD) Di Laundry Himalaya Colomadu

As a service provider, Laundry Himalaya attempting to improve the quality of service that has been the cause of termination of the contract of cooperation. This research purpose to measure the quality of service that has been given by the method of Service Quality (Serqual) and choose a solution by...

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Main Authors: Rifa'i, Agus (Author), , Hafidh Munawir, ST, M.Eng (Author)
Formato: Livro
Publicado em: 2017.
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3rd Floor Main Library

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Área/Cota: A1234.567
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