The Effect Of Customer Relationship Management (CRM) On Customer Satisfaction In PT.Telkom Indonesia Tbk, Surakarta

• मुख्य लेखकों: Abushamsiya, Hamza (लेखक), , Ikhwan Susila, Ph.D (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: 2017.
• विषय: Thesis; PeerReviewed
• ऑनलाइन पहुंच: Connect to this object online

This paper examined the effect of customer relationship management elements on customer satisfaction through empirical study of telecommunication service in PT.Telkom in Surakarta city. This study aims to determine the influence of quality of service, employee behavior and customer solving problem o...