The Effect Of Customer Relationship Management (CRM) On Customer Satisfaction In PT.Telkom Indonesia Tbk, Surakarta
This paper examined the effect of customer relationship management elements on customer satisfaction through empirical study of telecommunication service in PT.Telkom in Surakarta city. This study aims to determine the influence of quality of service, employee behavior and customer solving problem o...
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| Main Authors: | , |
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| Format: | Book |
| Published: |
2017.
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A1234.567 |
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| Copy 1 | Available |