the impact of service quality on customer loyalty in hotel industry
One of the critical success factors that affect the company's performance is service quality. Service quality is the difference between customers expectations for the service encounter and the perceptions of the service received. Customer loyalty is also affecting by service quality. The aims o...
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| Формат: | Книга |
| Опубліковано: |
2017.
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| Онлайн доступ: | Connect to this object online |
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Інтернет
Connect to this object online3rd Floor Main Library
| Шифр: |
A1234.567 |
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| Примірник 1 | Доступно |