PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN E-COMMERCE SOCIOLLA

This study aims to analyze and prove whether there is an influence between service quality and trust on customer satisfaction. This research method is quantitative and the sample of Sociolla E-commerce consumers spread in DKI Jakarta province is 100 respondents. The data analysis technique used desc...

Full description

Saved in:
Bibliographic Details
Main Author: Faradilah Meida, (Author)
Format: Book
Published: 2021-07-09.
Subjects:
Online Access:Link Metadata
Tags: Add Tag
No Tags, Be the first to tag this record!

MARC

LEADER 00000 am a22000003u 4500
001 repoupnvj_12932
042 |a dc 
100 1 0 |a Faradilah Meida, .  |e author 
245 0 0 |a PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN E-COMMERCE SOCIOLLA 
260 |c 2021-07-09. 
500 |a http://repository.upnvj.ac.id/12932/23/ABSTRAK.pdf 
500 |a http://repository.upnvj.ac.id/12932/24/AWAL.pdf 
500 |a http://repository.upnvj.ac.id/12932/25/BAB%201.pdf 
500 |a http://repository.upnvj.ac.id/12932/26/BAB%202.pdf 
500 |a http://repository.upnvj.ac.id/12932/27/BAB%203.pdf 
500 |a http://repository.upnvj.ac.id/12932/28/BAB%204.pdf 
500 |a http://repository.upnvj.ac.id/12932/29/BAB%205.pdf 
500 |a http://repository.upnvj.ac.id/12932/30/DAFTAR%20PUSTAKA.pdf 
500 |a http://repository.upnvj.ac.id/12932/31/RIWAYAT%20HIDUP.pdf 
500 |a http://repository.upnvj.ac.id/12932/32/LAMPIRAN.pdf 
500 |a http://repository.upnvj.ac.id/12932/33/ARTIKEL%20KI.pdf 
520 |a This study aims to analyze and prove whether there is an influence between service quality and trust on customer satisfaction. This research method is quantitative and the sample of Sociolla E-commerce consumers spread in DKI Jakarta province is 100 respondents. The data analysis technique used descriptive analysis and inferential analysis using SmartPLS analysis. The results showed that service quality affected customer satisfaction. Trust does not affect customer satisfaction. And together the variables of service quality and trust influence customer satisfaction. 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
546 |a id 
690 |a HF Commerce 
690 |a T Technology (General) 
655 7 |a Thesis  |2 local 
655 7 |a NonPeerReviewed  |2 local 
787 0 |n http://repository.upnvj.ac.id/12932/ 
787 0 |n http://repository.upnvj.ac.id 
856 4 1 |u http://repository.upnvj.ac.id/12932/  |z Link Metadata