PENGARUH KUALITAS PELAYANAN DAN EFEKTIVITAS PELAYANAN DARI MESIN CUSTOMER SERVICE DIGITAL BCA TERHADAP KEPUASAN PELANGGAN: Studi Pada Nasabah Bank BCA di DKI Jakarta
This study uses quantitative methods to prove the influence of service quality and service effectiveness either partially or simultaneously on customer satisfaction. This study uses 100 respondents from customers who use the BCA DKI Jakarta Digital Customer Service Machine as primary data, and secon...
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| Format: | Book |
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2022-06-30.
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| Online Access: | Link Metadata |
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Internet
Link Metadata3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |