PENGARUH KUALITAS PELAYANAN DAN EFEKTIVITAS PELAYANAN DARI MESIN CUSTOMER SERVICE DIGITAL BCA TERHADAP KEPUASAN PELANGGAN: Studi Pada Nasabah Bank BCA di DKI Jakarta
This study uses quantitative methods to prove the influence of service quality and service effectiveness either partially or simultaneously on customer satisfaction. This study uses 100 respondents from customers who use the BCA DKI Jakarta Digital Customer Service Machine as primary data, and secon...
Saved in:
Main Author: | Alfie Tandiana Halim, (Author) |
---|---|
Format: | Book |
Published: |
2022-06-30.
|
Subjects: | |
Online Access: | Link Metadata |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PT BANK BCA CABANG CIKAMPEK
by: Ananda Laylya, -
Published: (2023) -
ANALISIS KEPUASAN NASABAH MOBILE BANKING PADA BANK BCA
by: Cynthia Anggraini Novitasari,
Published: (2021) -
ANALISIS PENGARUH KUALITAS PELAYANAN, KEPERCAYAAN DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS NASABAH TABUNGAN PADA BANK BCA KCP KOTA WISATA
by: Amelia Virsyasari Susanto,
Published: (2022) -
KEPUASAN NASABAH BCA BERDOMISILI JAKARTA SELATAN TERHADAP KUALITAS LAYANAN M-BANKING
by: MILLEONA CILENDUAT WARATU,
Published: (2021) -
ANALISIS PENGGUNAAN M-BANKING BCA PADA NASABAH KCP CIBUBUR
by: HENDRIKO MIKAEL PUTRA,
Published: (2021)