PENGARUH PENGALAMAN DAN KEPERCAYAAN TERHADAP LOYALITAS MELALUI KEPUASAN PELANGGAN (Studi Kasus pada H&M DKI Jakarta)

• Yazar: Mirari Yovanda, (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: 2022-07-01.
• Konular: Thesis; NonPeerReviewed
• Online Erişim: Link Metadata

This research uses descriptive quantitative method with software analysis tool SmartPLS 3.0. And the distribution technique is done by survey using google form. The purpose of this study was to determine the effect of Experience and trust on loyalty through intervening variables of customer satisfac...