PENGARUH KNOWLEDGE MANAGEMENT, KOMPETENSI, DAN KINERJA KARYAWAN FRONT OFFICE TERHADAP KEPUASAN PELANGGAN (Studi Kasus Pada Nasabah Bank Rakyat Indonesia di DKI Jakarta)

• मुख्य लेखक: Rheinyta Ayu Handini, (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: 2022-12-28.
• विषय: Thesis; NonPeerReviewed
• ऑनलाइन पहुंच: Link Metadata

This research is a type of quantitative research that aims to determine the effect of knowledge management, competence, and employee performance on customer satisfaction. This study uses a sample of customers as respondents from a company engaged in the banking sector, Bank Rakyat Indonesia. The sam...