PENGARUH KNOWLEDGE MANAGEMENT, KOMPETENSI, DAN KINERJA KARYAWAN FRONT OFFICE TERHADAP KEPUASAN PELANGGAN (Studi Kasus Pada Nasabah Bank Rakyat Indonesia di DKI Jakarta)
This research is a type of quantitative research that aims to determine the effect of knowledge management, competence, and employee performance on customer satisfaction. This study uses a sample of customers as respondents from a company engaged in the banking sector, Bank Rakyat Indonesia. The sam...
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| Format: | Book |
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2022-12-28.
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