PENINGKATAN KUALITAS PELAYANAN BERBASIS KEPUASAN PELANGGAN DENGAN METODE SERVQUAL DAN QFD DI PT SEJAHTERA BUANA TRADA PULOGADUNG
This research was conducted to evaluate the level of service offered by PT Sejahtera Bana Trada Pulogadung. This research aims to produce an efficient service design that the company can use to improve the service standards previously provided. The integration of the SERVQUAL (Service Quality) and Q...
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| Format: | Book |
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2022-12-07.
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| Online Access: | Link Metadata |
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Internet
Link Metadata3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |