ANALISIS LOYALITAS PELANGGAN KOPI KENANGAN (STUDI KASUS PADA KONSUMEN KOPI KENANGAN GENERASI Z DI DKI JAKARTA)

This study aims to analyze the factors influencing customer loyalty among Generation Z customers of Kopi Kenangan in DKI Jakarta. The factors examined include product quality, service quality, and sales promotion. The research method employed was non-probability sampling using purposive sampling. A...

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Main Author: Wahyu Alfiansyah, (Author)
Format: Book
Published: 2023-07-05.
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3rd Floor Main Library

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