ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN UNTUK MENINGKATKAN MUTU PELAYANAN DI KEDAI KOPI SIGNIFIKAN DENGAN PENDEKATAN METODE SERVICE QUALITY DAN QUALITY FUNCTION DEPLOYMENT
Along with the intense competition in the coffee shop business, there are still several factors that cause customer dissatisfaction with the quality of service provided by Signifikan Coffee Shops. Therefore, this research was conducted to analyze the quality of service, with the aim of obtaining an...
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| Format: | Book |
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2023-07-11.
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