PENGUKURAN KEPUASAN PELANGGAN DENGAN SERVICE QUALITY DAN IMPORTANCE PERFORMANCE ANALYSIS (STUDI KASUS PADA LAYANAN PT. MRT JAKARTA)

• मुख्य लेखक: Sella Ayu Lestari, (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: 2023-12-18.
• विषय: Thesis; NonPeerReviewed
• ऑनलाइन पहुंच: Link Metadata

Jakarta, as the center of government and business, faces the complexity of mobility triggered by population growth and traffic problems. To address these challenges, innovations have been made in the transportation sector, including the development of the MRT. The significant impact of the COVID-19...