ANALISIS KUALITAS PELAYANAN MENGGUNAKAN METODE SERVICE QUALITY (SERVQUAL) DAN QUALITY FUNCTION DEPLOYMENT (QFD) DI PT.XYZ
This research was conducted to analyze the quality of services provided by PT. XYZ to every consumer. The purpose of this research is to obtain effective methods for the company in its efforts to improve the quality of services that previously existed in PT. Xyz. In this research, the analysis metho...
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| Format: | Book |
| Published: |
2021-02-01.
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| Online Access: | Link Metadata |
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Internet
Link Metadata3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |