Developments in the Call Centre Industry
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susce...
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| Outros Autores: | , |
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| Formato: | Recurso Eletrônico Capítulo de Livro |
| Idioma: | inglês |
| Publicado em: |
Taylor & Francis
2006
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| coleção: | Routledge Studies in Business Organizations and Networks
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| Assuntos: | |
| Acesso em linha: | DOAB: download the publication DOAB: description of the publication |
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