(Dis)Incentivizing Patient Satisfaction Metrics: The Unintended Consequences of Institutional Bias
Background: Patient satisfaction surveys as a metric for quality-based financial incentives carry a risk of bias toward women and underrepresented physicians. Previous assessments in our department of medicine found that most women faculty were rated in the bottom quartile of patient satisfaction sc...
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| Main Authors: | , , |
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| Format: | Book |
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Mary Ann Liebert,
2019-02-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |