(Dis)Incentivizing Patient Satisfaction Metrics: The Unintended Consequences of Institutional Bias

• Hauptverfasser: Sylk Sotto-Santiago (Verfasst von), James E. Slaven (Verfasst von), Theresa Rohr-Kirchgraber (Verfasst von)
• Format: Buch
• Veröffentlicht: Mary Ann Liebert, 2019-02-01T00:00:00Z.
• Schlagworte: article
• Online-Zugang: Connect to this object online.

Background: Patient satisfaction surveys as a metric for quality-based financial incentives carry a risk of bias toward women and underrepresented physicians. Previous assessments in our department of medicine found that most women faculty were rated in the bottom quartile of patient satisfaction sc...