(Dis)Incentivizing Patient Satisfaction Metrics: The Unintended Consequences of Institutional Bias

• Váldodahkkit: Sylk Sotto-Santiago (Dahkki), James E. Slaven (Dahkki), Theresa Rohr-Kirchgraber (Dahkki)
• Materiálatiipa: Girji
• Almmustuhtton: Mary Ann Liebert, 2019-02-01T00:00:00Z.
• Fáttát: article
• Liŋkkat: Connect to this object online.

Background: Patient satisfaction surveys as a metric for quality-based financial incentives carry a risk of bias toward women and underrepresented physicians. Previous assessments in our department of medicine found that most women faculty were rated in the bottom quartile of patient satisfaction sc...