Oral Language Proficiency Level of International Business Process Outsourcing Agents

Oral English language proficiency is an important skill every call center agent must possess. Towards this end, this study sampled 125 call center agents of Sykes in Cebu City, Philippines primarily to determine their level of proficiency in oral discourse. A descriptive-quantitative design was purs...

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Bibliographic Details
Main Authors: Ramil S. Bulilan (Author), Shaun James T. Ponte (Author)
Format: Book
Published: Philippine Association of Institutions for Research, Inc., 2018-10-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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