Oral Language Proficiency Level of International Business Process Outsourcing Agents

• मुख्य लेखकों: Ramil S. Bulilan (लेखक), Shaun James T. Ponte (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: Philippine Association of Institutions for Research, Inc., 2018-10-01T00:00:00Z.
• विषय: article
• ऑनलाइन पहुंच: Connect to this object online.

Oral English language proficiency is an important skill every call center agent must possess. Towards this end, this study sampled 125 call center agents of Sykes in Cebu City, Philippines primarily to determine their level of proficiency in oral discourse. A descriptive-quantitative design was purs...