The use of the quality model of Parasuraman, Zeithaml and Berry in health services

• Κύριοι συγγραφείς: Mileide Morais Pena (Συγγραφέας), Edenise Maria Santos da Silva (Συγγραφέας), Daisy Maria Rizatto Tronchin (Συγγραφέας), Marta Maria Melleiro (Συγγραφέας)
• Μορφή: Βιβλίο
• Έκδοση: SciELO, 2013-10-01T00:00:00Z.
• Θέματα: article
• Διαθέσιμο Online: Connect to this object online.

This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of f...