The use of the quality model of Parasuraman, Zeithaml and Berry in health services

• 主要な著者: Mileide Morais Pena (著者), Edenise Maria Santos da Silva (著者), Daisy Maria Rizatto Tronchin (著者), Marta Maria Melleiro (著者)
• フォーマット: 図書
• 出版事項: SciELO, 2013-10-01T00:00:00Z.
• 主題: article
• オンライン･アクセス: Connect to this object online.

This is an article about the theoretical model for assessing quality in health services proposed by Parasuraman, Zheitaml and Berry, in order to measure the degree of satisfaction of users. This model is based on the analysis of expectations and perceptions of users of health services, by means of f...