Measuring the Quality of Service in the Financial Area of a Public University: Development and Validation of the Instrument

• Main Authors: Víctor Manuel Alcantar Enríquez (Author), Sonia Elizabeth Maldonado-Radillo (Author), José Luis Arcos Vega (Author)
• Format: Book
• Published: Universidad Autónoma de Baja California, 2014-12-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

This research, consisting of a descriptive study with a non-experimental design, involved an analysis to determine the validity and reliability of an instrument composed of seventeen items aimed at assessing the quality of service in the financial area of a public university by means of four variabl...