Occupational voice demands and their impact on the call-centre industry

• Asıl Yazarlar: Duffy OM (Yazar), Hazlett DE (Yazar), Moorhead SA (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: BMC, 2009-04-01T00:00:00Z.
• Konular: article
• Online Erişim: Connect to this object online.

<p>Abstract</p> <p>Background</p> <p>Within the last decade there has been a growth in the call-centre industry in the UK, with a growing awareness of the voice as an important tool for successful communication. Occupational voice problems such as occupational dysphonia...