Occupational voice demands and their impact on the call-centre industry

• Päätekijät: Duffy OM (Tekijä), Hazlett DE (Tekijä), Moorhead SA (Tekijä)
• Aineistotyyppi: Kirja
• Julkaistu: BMC, 2009-04-01T00:00:00Z.
• Aiheet: article
• Linkit: Connect to this object online.

<p>Abstract</p> <p>Background</p> <p>Within the last decade there has been a growth in the call-centre industry in the UK, with a growing awareness of the voice as an important tool for successful communication. Occupational voice problems such as occupational dysphonia...