ASSESSMENT OF SATISFACTION AMONG SURGICAL CLIENTS OF TEACHING HOSPITALS: ANALYSIS OF TANGIBILITY

• Auteurs principaux: Maria Paula Custódio Silva (Auteur), Joyce Mara Gabriel Duarte (Auteur), Nara dos Santos Costa (Auteur), Andréia Silva Dutra Tirones (Auteur), Ana Lúcia de Assis Simões (Auteur)
• Format: Livre
• Publié: Universidade Federal do Paraná, 2017-06-01T00:00:00Z.
• Sujets: article
• Accès en ligne: Connect to this object online.

The present study aimed to assess the degree of satisfactedion of surgical clients of teaching hospitals in Uberaba/Minas Gerais, regarding the tangibility dimension. In the study, 228 clients were interviewed using a sociodemographic questionnaire and an instrument based on the multi-item scale SER...