ASSESSMENT OF SATISFACTION AMONG SURGICAL CLIENTS OF TEACHING HOSPITALS: ANALYSIS OF TANGIBILITY

• Main Authors: Maria Paula Custódio Silva (Author), Joyce Mara Gabriel Duarte (Author), Nara dos Santos Costa (Author), Andréia Silva Dutra Tirones (Author), Ana Lúcia de Assis Simões (Author)
• Format: Book
• Published: Universidade Federal do Paraná, 2017-06-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

The present study aimed to assess the degree of satisfactedion of surgical clients of teaching hospitals in Uberaba/Minas Gerais, regarding the tangibility dimension. In the study, 228 clients were interviewed using a sociodemographic questionnaire and an instrument based on the multi-item scale SER...