Patients' satisfaction with service quality of a public hospital: An evaluation study (SERVQUAL model)

• Asıl Yazarlar: mahnaz Razmjoee (Yazar), mahnaz yadollahi (Yazar), narges shamsedini (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: Shiraz University of Medical Sciences, 2017-04-01T00:00:00Z.
• Konular: article
• Online Erişim: Connect to this object online.

Background : Implementing the healthcare reform plan in our country has forced the medical centres to pay more attention to the patients' rights and their satisfaction. The aim of this study was to evaluate the patient's satisfaction levels and the gap between their expectations and percep...