Patients' satisfaction with service quality of a public hospital: An evaluation study (SERVQUAL model)
Background : Implementing the healthcare reform plan in our country has forced the medical centres to pay more attention to the patients' rights and their satisfaction. The aim of this study was to evaluate the patient's satisfaction levels and the gap between their expectations and percep...
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| Main Authors: | , , |
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| Format: | Book |
| Published: |
Shiraz University of Medical Sciences,
2017-04-01T00:00:00Z.
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| Subjects: | |
| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |