The effect of service excellence training: Examining providers' patient experience scores

• প্রধান লেখক: Katelyn Cavanaugh (লেখক), Monica Johnson (লেখক), Courtney Holladay (লেখক)
• বিন্যাস: গ্রন্থ
• প্রকাশিত: The Beryl Institute, 2021-11-01T00:00:00Z.
• বিষয়গুলি: article
• অনলাইন ব্যবহার করুন: Connect to this object online.

Previous research and applied work has shown that communication-based training has the potential to impact important outcomes for healthcare organizations. Our institution developed and deployed Service Excellence, a communications-focused training, in our large academic cancer-focused healthcare sy...