The effect of service excellence training: Examining providers' patient experience scores

• Những tác giả chính: Katelyn Cavanaugh (Tác giả), Monica Johnson (Tác giả), Courtney Holladay (Tác giả)
• Định dạng: Sách
• Được phát hành: The Beryl Institute, 2021-11-01T00:00:00Z.
• Những chủ đề: article
• Truy cập trực tuyến: Connect to this object online.

Previous research and applied work has shown that communication-based training has the potential to impact important outcomes for healthcare organizations. Our institution developed and deployed Service Excellence, a communications-focused training, in our large academic cancer-focused healthcare sy...