A model for customer retention in electronic banking market

• Główni autorzy: Ahmad Khosravi (Autor), Vahid Nasehifar (Autor), Tohfeh Ghobadi Lamuki (Autor), Alireza Islambolchi (Autor), Hossein Hajibabaei (Autor)
• Format: Książka
• Wydane: Shahid Beheshti University of Medical Sciences, 2022-04-01T00:00:00Z.
• Hasła przedmiotowe: article
• Dostęp online: Connect to this object online.

Background: In a difficult competitive environment, timely and organized relationship with customers is the best way to increase customer satisfaction, increase sales and reduce costs. Methods: In a mixed method, interview was used in qualitative section and questionnaire was used in the quantitativ...