A model for customer retention in electronic banking market

• Главные авторы: Ahmad Khosravi (Автор), Vahid Nasehifar (Автор), Tohfeh Ghobadi Lamuki (Автор), Alireza Islambolchi (Автор), Hossein Hajibabaei (Автор)
• Формат: ‌
• Опубликовано: Shahid Beheshti University of Medical Sciences, 2022-04-01T00:00:00Z.
• Предметы: article
• Online-ссылка: Connect to this object online.

Background: In a difficult competitive environment, timely and organized relationship with customers is the best way to increase customer satisfaction, increase sales and reduce costs. Methods: In a mixed method, interview was used in qualitative section and questionnaire was used in the quantitativ...