A model for customer retention in electronic banking market

• Hauptverfasser: Ahmad Khosravi (Verfasst von), Vahid Nasehifar (Verfasst von), Tohfeh Ghobadi Lamuki (Verfasst von), Alireza Islambolchi (Verfasst von), Hossein Hajibabaei (Verfasst von)
• Format: Buch
• Veröffentlicht: Shahid Beheshti University of Medical Sciences, 2022-04-01T00:00:00Z.
• Schlagworte: article
• Online-Zugang: Connect to this object online.

Background: In a difficult competitive environment, timely and organized relationship with customers is the best way to increase customer satisfaction, increase sales and reduce costs. Methods: In a mixed method, interview was used in qualitative section and questionnaire was used in the quantitativ...