Social Media as a Tool for Consumer Engagement in Hospital Quality Improvement and Service Design: Barriers and Enablers for Implementation

• Asıl Yazarlar: Louisa Walsh (Yazar), Nerida Hyett (Yazar), Jayne Howley (Yazar), Nicole Juniper (Yazar), Chi Li (Yazar), Belinda MacLeod-Smith (Yazar), Sophie Rodier (Yazar), Sophie Hill (Yazar)
• Materyal Türü: Kitap
• Baskı/Yayın Bilgisi: Kerman University of Medical Sciences, 2022-10-01T00:00:00Z.
• Konular: article
• Online Erişim: Connect to this object online.

Background  Social media can be used to engage consumers in hospital service design and quality improvement (QI) activities, however its uptake may be limited by a lack of guidance to support implementation. This article presents the perceived barriers and enablers in using social media for consumer...