Social Media as a Tool for Consumer Engagement in Hospital Quality Improvement and Service Design: Barriers and Enablers for Implementation

• Main Authors: Louisa Walsh (Author), Nerida Hyett (Author), Jayne Howley (Author), Nicole Juniper (Author), Chi Li (Author), Belinda MacLeod-Smith (Author), Sophie Rodier (Author), Sophie Hill (Author)
• Format: Book
• Published: Kerman University of Medical Sciences, 2022-10-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background  Social media can be used to engage consumers in hospital service design and quality improvement (QI) activities, however its uptake may be limited by a lack of guidance to support implementation. This article presents the perceived barriers and enablers in using social media for consumer...