Purchase of prescription and OTC medicines in Slovakia: factors influencing patients' expectations and satisfaction

ABSTRACT Slovakia is a country where the purchase of OTC (over the counter) medicines outside the pharmacy is not allowed by the government. This study aimed at evaluating patients' satisfaction and acceptance of community pharmacists. Customer's behaviour and expectations influencing the...

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Main Authors: Zuzana Haramiova (Author), Zuzana Kobliskova (Author), Jurina Soltysova (Author)
Format: Book
Published: Universidade de São Paulo, 2017-04-01T00:00:00Z.
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3rd Floor Main Library

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Call Number: A1234.567
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