Purchase of prescription and OTC medicines in Slovakia: factors influencing patients' expectations and satisfaction

• Главные авторы: Zuzana Haramiova (Автор), Zuzana Kobliskova (Автор), Jurina Soltysova (Автор)
• Формат: ‌
• Опубликовано: Universidade de São Paulo, 2017-04-01T00:00:00Z.
• Предметы: article
• Online-ссылка: Connect to this object online.

ABSTRACT Slovakia is a country where the purchase of OTC (over the counter) medicines outside the pharmacy is not allowed by the government. This study aimed at evaluating patients' satisfaction and acceptance of community pharmacists. Customer's behaviour and expectations influencing the...