Designing a model for patient relationship management in the general hospitals using the combination of analytic hierarchy process and interpretive structural modeling

• Hoofdauteurs: Mohammad Meskarpour_Amiri (Auteur), Mohammadkarim Bahadori (Auteur), Fatemeh Rahmati (Auteur), Ramin Ravangard (Auteur), Maryam Yaghoubi (Auteur)
• Formaat: Boek
• Gepubliceerd in: Wolters Kluwer Medknow Publications, 2021-01-01T00:00:00Z.
• Onderwerpen: article
• Online toegang: Connect to this object online.

BACKGROUND: Patient relationship management (PRM), in addition to saving costs, increases patient loyalty and creates a satisfactory environment for the patient and the service provider. This study aimed to design a model of PRM in general hospitals using the combination of the analytic hierarchy pr...