Designing a model for patient relationship management in the general hospitals using the combination of analytic hierarchy process and interpretive structural modeling

• 主要な著者: Mohammad Meskarpour_Amiri (著者), Mohammadkarim Bahadori (著者), Fatemeh Rahmati (著者), Ramin Ravangard (著者), Maryam Yaghoubi (著者)
• フォーマット: 図書
• 出版事項: Wolters Kluwer Medknow Publications, 2021-01-01T00:00:00Z.
• 主題: article
• オンライン･アクセス: Connect to this object online.

BACKGROUND: Patient relationship management (PRM), in addition to saving costs, increases patient loyalty and creates a satisfactory environment for the patient and the service provider. This study aimed to design a model of PRM in general hospitals using the combination of the analytic hierarchy pr...