Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services

• मुख्य लेखकों: Marleen Smits (लेखक), Ellen Keizer (लेखक), Paul Ram (लेखक), Paul Giesen (लेखक)
• स्वरूप: पुस्तक
• प्रकाशित: BMC, 2017-12-01T00:00:00Z.
• विषय: article
• ऑनलाइन पहुंच: Connect to this object online.

Abstract Background Telephone triage is a core but vulnerable part of the care process at out-of-hours general practitioner (GP) cooperatives. In the Netherlands, different instruments have been used for assessing the quality of telephone triage. These instruments focussed mainly on communicational...