Development and testing of the KERNset: an instrument to assess the quality of telephone triage in out-of-hours primary care services
Abstract Background Telephone triage is a core but vulnerable part of the care process at out-of-hours general practitioner (GP) cooperatives. In the Netherlands, different instruments have been used for assessing the quality of telephone triage. These instruments focussed mainly on communicational...
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| Main Authors: | , , , |
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| Format: | Book |
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BMC,
2017-12-01T00:00:00Z.
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