Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model

• Main Authors: Ju-Hui Wu (Author), Kun-Tsung Lee (Author), Kuang-I Cheng (Author), Je-Kang Du (Author), Chen-Yi Lee (Author)
• Format: Book
• Published: BMC, 2024-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background A phase-III interdisciplinary quality improvement program, the preanesthetic oral examination (PAOE), was implemented as a new program in an academic medical center to prevent perioperative dental injuries. This study was aimed at surveying the perceived service quality and satis...