Patient perception of service quality to preanesthetic oral examination: a cross-sectional study using the SERVQUAL model

• Glavni autori: Ju-Hui Wu (Autor), Kun-Tsung Lee (Autor), Kuang-I Cheng (Autor), Je-Kang Du (Autor), Chen-Yi Lee (Autor)
• Format: Knjiga
• Izdano: BMC, 2024-01-01T00:00:00Z.
• Teme: article
• Online pristup: Connect to this object online.

Abstract Background A phase-III interdisciplinary quality improvement program, the preanesthetic oral examination (PAOE), was implemented as a new program in an academic medical center to prevent perioperative dental injuries. This study was aimed at surveying the perceived service quality and satis...