Potilaskokemuskyselyn kehittäminen lastensairaalan potilaiden vanhemmille

• Main Authors: Johanna Kaipio (Author), Petri Mannonen (Author), Hanna Stenhammar (Author), Nina Karisalmi (Author), Pekka Lahdenne (Author), Kari Hiekkanen (Author), Marko Nieminen (Author)
• Format: Book
• Published: Finnish Social and Health Informatics Association, 2017-05-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Compared to patient satisfaction, less research has focused on patient experience, which is a complex phenomenon by nature, thereby challenging to define and measure. Today, healthcare organizations are short of appropriate instruments surveying patient experiences. Satisfaction questionnaires are u...