Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?

• Κύριοι συγγραφείς: Tara Servati (Συγγραφέας), Kalpana Pethe (Συγγραφέας), Victoria Tiase (Συγγραφέας)
• Μορφή: Βιβλίο
• Έκδοση: The Beryl Institute, 2019-04-01T00:00:00Z.
• Θέματα: article
• Διαθέσιμο Online: Connect to this object online.

The purpose of this secondary data analysis was (1) to understand the use of a playbook as a positive distraction technique and (2) to explore the use of volunteers in the waiting room of an outpatient pediatric clinic setting. Specifically, the study examined the impact on perceived wait time, over...