Does the use of volunteers and playbooks in pediatric primary care clinic waiting rooms influence patient experience?

• Հիմնական հեղինակներ: Tara Servati (Հեղինակ), Kalpana Pethe (Հեղինակ), Victoria Tiase (Հեղինակ)
• Ձևաչափ: Գիրք
• Հրապարակվել է: The Beryl Institute, 2019-04-01T00:00:00Z.
• Խորագրեր: article
• Առցանց հասանելիություն: Connect to this object online.

The purpose of this secondary data analysis was (1) to understand the use of a playbook as a positive distraction technique and (2) to explore the use of volunteers in the waiting room of an outpatient pediatric clinic setting. Specifically, the study examined the impact on perceived wait time, over...