Evaluation of products and services of a nursing library: user satisfaction Evaluación de los productos y servicios en una biblioteca de enfermería: satisfacción del usuario Avaliação dos produtos e serviços de uma biblioteca de enfermagem: satisfação do usuário
The goal of the study was to evaluate the quality of the services provided by the library at the Nursing School of the University of São Paulo. A questionnaire evaluating users' satisfaction with the service was employed, covering five quality components: tangibles, reliability, responsiveness...
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| Main Authors: | , |
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| Format: | Book |
| Published: |
Universidade de São Paulo,
2008-08-01T00:00:00Z.
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| Subjects: | |
| Online Access: | Connect to this object online. |
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Internet
Connect to this object online.3rd Floor Main Library
| Call Number: |
A1234.567 |
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| Copy 1 | Available |