Evaluation of products and services of a nursing library: user satisfaction Evaluación de los productos y servicios en una biblioteca de enfermería: satisfacción del usuario Avaliação dos produtos e serviços de uma biblioteca de enfermagem: satisfação do usuário

• Main Authors: Sheila Kátia Cozin (Author), Ruth Natalia Teresa Turrini (Author)
• Formato: Livro
• Publicado em: Universidade de São Paulo, 2008-08-01T00:00:00Z.
• Assuntos: article
• Acesso em linha: Connect to this object online.

The goal of the study was to evaluate the quality of the services provided by the library at the Nursing School of the University of São Paulo. A questionnaire evaluating users' satisfaction with the service was employed, covering five quality components: tangibles, reliability, responsiveness...