Patient Experience in Virtual Visits Hinges on Technology and the Patient-Clinician Relationship: A Large Survey Study With Open-ended Questions

• Main Authors: Susannah Rose (Author), Heather McKee Hurwitz (Author), Mary Beth Mercer (Author), Sabahat Hizlan (Author), Kari Gali (Author), Pei-Chun Yu (Author), Caroline Franke (Author), Kathryn Martinez (Author), Matthew Stanton (Author), Matthew Faiman (Author), Peter Rasmussen (Author), Adrienne Boissy (Author)
• Format: Book
• Published: JMIR Publications, 2021-06-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundPatient satisfaction with in-person medical visits includes patient-clinician engagement. However, communication, empathy, and other relationship-centered care measures in virtual visits have not been adequately investigated. ObjectiveThis study aims to comprehensively consider patient exp...